The manager of personal data and contact information

This policy applies to the processing (use) of any personal data, which is carried out by the company Switch to Eleven d.o.o. (the manager), or which is carried out on behalf of the manager.


Information about the manager:

Switch to Eleven d.o.o.
Veluščkova ulica 2
6000 Koper – Slovenija
Tax number: 66822513
Registration number: 8797889000
Email: info(at)


What kind of personal data do we process?

  • basic contact information (first and last name, telephone number, email address);
  • data on the use of our website (the number of clicks on links, time spent) and data regarding responses to our emails (whether messages were opened, which links were clicked, etc.):
  • data which we need to fulfil our contract and deliver any purchased goods/services (the item purchased, the price, the method of payment, the date of payment, information on complaints, information on the invoice issued, etc.).

The legal basis for the processing of personal data

We are permitted to process your personal data on the following legal basis:

  • when this is necessary in order for us to fulfil our legal obligations (e.g., issuing bills for purchased goods/services);
  • when the processing of your personal data is necessary for the conclusion and fulfilment of a contract you made with us, or because you were seeking an offer from us;
  • when you have given your consent to process your personal data for a single processing purpose (e.g., receiving electronic newsletters and advertising), in which case you always have the right to withdraw your consent.

The purpose of processing personal data

We are permitted to use your personal data for one or more of the following purposes:

  • communication with you regarding the provision of our services or a response to your enquiries;
  • concluding a contract and fulfilling the obligations which arise from a concluded contract;
  • marketing communication (e.g., sending emails);
  • exercising any legal claims and resolving disputes;
  • for statistical analysis on the sale of our goods and the use of our websites.

How do we process personal data that is not part of the sales contract?


Contact form

We request that you enter your name and email address in the contact form. By submitting the electronic form, you agree that we may use the entered information exclusively for the purpose of identifying the sender and in order to contact you. Your email, along with all the entered data, will be stored in the ActiveCampaign and Typeform software packages. You can find everything in connection with the privacy policy of the ActiveCampaign software at the following link (, and everything for the Typeform software at this link (



By submitting a comment, you agree to share your name, email address, and, optionally, your website address. In the process a cookie can be stored, so that you will not have to enter your data again the next time you make a comment. These cookies will be stored for one year.

You can read everything about cookies and the way they are used on this page here.


Embedded content from other websites

Content on this page may contain embedded materials (e.g., video, images, articles, linked applications, etc.). This content will behave as if the user had visited another site directly. These pages are not connected to the website Other websites can also collect information about you, use cookies, and monitor your interactions and behaviour if you are connected to those sites, have an account, and are logged in. We are not responsible for the collection, use, and processing of data by other websites and applications which are embedded on this page. Embedded content at can come from platforms such as: YouTube, Unsplash, Vimeo, Instagram, and Flickr.


Analytics and statistics

On our website we use Google Analytics to manage analytics and statistics for visits. On our site, Google Analytics functions anonymously. You can read more about their cookies and how long they are stored here. Google Analytics cookies can be disabled directly on this page or directly in Google.



When signing up for the newsletter (Switchletter) on the signup form, you thereby agree to allowing the following data to be stored on the platforms Typeform and ActiveCampaign:


  • Your first name
  • Your last name
  • Your email address

… for the purposes of sending messages in connection with sales, content, and marketing. You agree that we may process this information for the purpose of personalising these messages on Facebook, LinkedIn, and Instagram. We only use this data in accordance with GDPR if you agree that we may do so in the confirmation message you receive after filling out the form. As a subscriber to the newsletter, you have the right to make corrections and deletions, as well as accessing the data we store. You also have the right to object to data processing for the purpose of automated notification and profiling. You can contact us at info(at) with the subject heading “Data protection” and we will respond within 48 hours.


How long do we store your personal data, and what happens to it after that?

  • Basic personal data is stored indefinitely after an order is placed on the website.
  • Data on issued invoices is stored for 10 years after the date of issue.
  • Data which is required to conclude a contract between you and us is stored for five years after the contract has been fulfilled (for the delivery of goods/services).
  • Data and metadata in comments and messages send through the contact form are stored indefinitely.
  • Your comments for filling out forms are stored as cookies for one year.
  • Google Analytics uses different kinds of cookies which are stored for up to two years.
  • We keep your data in our records of electronic newsletter recipients for an indefinite period of time. You can request for them to be completely deleted.
  • Other personal data which we process on the basis of your consent is stored permanently, or until consent for this has been withdrawn by you.
  • After the period of data retention has expired, we effectively delete or anonymise all personal data, which means that it is processed in such a way so as to make it impossible to connect or attribute it to you.

Voluntarily providing data and the consequences of not doing so

The providing of personal data is voluntary. You are not obliged to provide us with your personal data. However, if you do not provide it, you cannot enter into a contract with us (as we need the data to complete the order). Every time we obtain personal data from you, we will indicate the information that is required for cases in which the lack of data results in the abovementioned consequences.


Who has access to your personal data?

We do not pass on your personal data and do not make it accessible to third parties (outside of the company Switch to Eleven d.o.o.), except for those who have a written contract with us, on the basis of which they carry out certain tasks in connection with the processing of data, and they are obliged to comply with legislation regarding the processing and protection of personal data, (i.e., contractual data processors). The contractual data processors that we provide personal data to are:

  • providers of accounting services.

Contractual data processors may only process personal data within the framework of our instructions and may not process personal data for their own purposes. Together with their employees, they are bound to protect the confidentiality of your personal data.

Contractual data processors do not export personal data to third countries (which are not member states of the European Economic Area – and those are members of the EU, as well as Island, Norway, and Liechtenstein).


What are your rights in relation to your personal data, how can you withdraw consent for its processing, and what are the consequences of withdrawal?

With regard to your personal data, you have the following rights:

– which you can demand from us at any time:

  • a confirmation as to whether or not we may process your personal data;
  • access to your personal data and the following information: the purpose of processing it; the types of personal data; the users or categories of users who have received or will receive access to it, especially users in third countries or international organisations; the expected period that it will be stored or, if this is not possible, the criteria which will be used to determine this period; the existence automated decision-making, which includes profiling and the reasons for it, as well as the meaning and expected consequences of such processing for you;
  • one (free-of-charge) copy of your personal data in a format determined by you (if the request is made electronically and you do not request otherwise, the copy will be provided in electronic form); for any additional copies you request we reserve the right to charge a reasonable fee after taking into account the costs;
  • a correction of inaccurate personal data;
  • a restriction of processing when
    – you dispute the accuracy of personal data for a specific period, which allows us to verify the accuracy of the personal data;
    – the processing of data is illegal and you object to the deletion of personal data, and instead request that its use be restricted;
    – we no longer have any use for the personal data for processing purposes, but you require it for the enforcement, implementation, or defence of legal claims;
  • the deletion of all personal data (the right to be forgotten) if the conditions from article 17 of the GDPR are met, especially in the case that you withdraw your consent to the processing of your personal data;
  • a printout of your personal data in a structured, commonly used, and machine-readable format, with the right to forward this data to another data processor without any obstructions or hindrances on our part;
  • the cessation of use of personal data for direct marketing purposes, including profiling;
  • the determination that a decision based solely on automated processing does not apply to you, including the creation of profiles if the conditions from article 22 of the GDPR are met.

– the right to file a complaint against us to the Information Commissioner if you believe that the processing of your personal data was in violation of the GDPR.

How to exercise your rights

Your requests regarding the exercising of your rights in connection to your personal data can be addressed in writing to any contact listed at the top of this document under Personal Data Controller and contact information.

For the purpose of reliable identification in a case of exercising rights connected to personal data, we reserve the right to request additional information from you, and can refuse to take action only if we can prove that it is not possible to reliably confirm your identity.

We are obliged to respond to your request to exercise your rights in relation to personal data without undue delay and at the latest within one month of receiving your request.

If you have submitted comments or filled out electronic forms on this page, you can request that we forward all of your collected data to you at any time, or change it to anonymous. All of this can be done with a special form. You can also request that we delete any information we have received from you at any time. This does not include data that we are obligated to collect for possible administrative, legal, or security reasons. A request to be removed from the newsletter system can be sent to info(at)

Any and all changes to our data privacy policy will be posted on this website.

Updated: 14 March 2023